Terms and Conditions

AQUAMARINA TOURS terms and conditions of purchase: seller details, prices, payment, confirmation, cancellation and refunds.

1. These Terms and Conditions govern the purchase of tours on aquamarinatours.art. Sales are made by Serafin Ponce Siles, ID document no. 9384851, under the trade name AQUAMARINA TOURS, serving customers in Paraty, RJ, Brazil.
2. By making a booking or a payment on the website, the customer confirms having read and accepted these terms, the Booking Policy, the Cancellation Policy and the Privacy Policy.
3. The website sells bookings for tours in and around Paraty (schooners, speedboats, jeep tours and other experiences). Tours are run by the boats, vehicles and guides of local operators; AQUAMARINA TOURS is responsible for the sale, the booking and customer service before and after the tour.
4. Prices are shown in Brazilian reais (R$), per person or for the whole boat or group, as stated on each tour. Prices for children and babies, and what is and is not included, are listed on each tour page. The total, the deposit and the balance are shown before payment.
5. For tours booked online, the customer pays a deposit now (the percentage is shown in the summary before payment) by Pix or credit card, and the balance, if any, on the day of the tour. Online payments are processed by secure payment platforms such as Mercado Pago; card details are entered in the platform’s form and are not stored by AQUAMARINA TOURS.
6. Some tours, such as private ones, are booked through a WhatsApp quote: nothing is charged on the website, and the price and conditions are agreed in writing before payment.
7. The booking is confirmed once the deposit payment is approved. The customer then receives the booking details and tour instructions by email. A booking whose Pix is not paid within the time shown at payment is cancelled automatically, at no cost.
8. In exceptional cases, such as a seat taken by another customer at the same moment, the booking may be put under review. If it cannot be confirmed, the customer is notified and receives a full refund of the amount paid.
9. Cancellation by the customer 7 days or more before the tour: 100% refund of the amount paid. Between 7 days and 48 hours before: 80% refund. Less than 48 hours before, or no-show: no refund. Refunds are made through the same payment method used. See the Cancellation Policy for details.
10. The operator may change, postpone or cancel the tour due to weather, safety or orders from the authorities (such as the Brazilian Navy). In those cases the customer chooses between rescheduling at no cost or a 100% refund of the amount paid.
11. The customer must provide correct details (name, email, phone and document), arrive at the meeting point on time, show an ID document when asked and follow the instructions of the crew and guides. Minors must be accompanied by a responsible adult.
12. Personal data is used only for the booking, the payment, customer service and sending the confirmation, as described in the Privacy Policy and under Brazil’s data protection law (LGPD).
13. Questions, changes and complaints: email paraty.sirenatours@gmail.com or WhatsApp +55 11 95245-1307.
14. These terms are governed by Brazilian law, in particular the Consumer Protection Code. Any dispute will be settled in the courts of the consumer’s place of residence.
15. AQUAMARINA TOURS may update these terms; the version published at the time of purchase always applies.

Last updated: October 27, 2026.